Responsible Gaming at pu99 — Your Safety is Our Priority
Gaming is entertainment, not an addiction. pu99 is committed to giving you a safe and enjoyable experience — with deposit limits, self-exclusion, and 21+ protection in place.
Our Commitment
Why is Responsible Gaming Important?
pu99 believes that online gaming should always be an enjoyable and controlled experience. Responsible gaming means making conscious decisions about when, how much, and how you play. We want all our players to enjoy gaming as a form of entertainment — it should never become a barrier to daily life.
On our platform you will find several protection tools to keep your gaming habits safe. From setting deposit limits to full self-exclusion — everything is at your fingertips. pu99's responsible gaming policy applies to all players in Bangladesh.
Protection Tools
Our Responsible Gaming Features
pu99 provides you with several effective tools to manage your own gaming habits.
Deposit Limit
You can set the maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it takes effect immediately. To increase the limit, a 7-day waiting period is required — but lowering it is possible instantly.
Time-Out
If you want to take a short break, use the time-out feature. The account can be temporarily deactivated for a period of 24 hours to 30 days. During this time you will not be able to log in or make deposits.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, use self-exclusion. The account can be closed for 6 months or permanently. Once this decision is made, it cannot be reversed.
Session Limit
Set a maximum time limit for each gaming session. Once the set time has passed, the session will close automatically and you will receive a notification.
View Gaming History
You can view your complete deposit, withdrawal, and gaming history at any time. Review your spending patterns and adjust limits as needed.
24/7 Support
If you have any concerns about gaming, contact our 24/7 live chat support in Bengali. Our trained team is always ready to help you.
Age Verification
Protection of Minors and Age Verification
Every user's age is verified at the time of registration at pu99. According to our rules, only those aged 21 and above can create an account and play games.
If there are children or teenagers in your household, please use parental control software on your device and keep your pu99 login information secure. Allowing any underage person access to this platform is strictly prohibited.
Deposit and Withdrawal Limits
Set Financial Limits and Rules
| Category | Minimum Amount | Details |
|---|---|---|
| Minimum Deposit | ৳100 | On all payment methods |
| Minimum Withdrawal | ৳1,000 | On all payment methods |
| Withdrawal Time | 15 minutes to 2 hours | |
| Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer | |
| Voluntary Deposit Limit | Daily / Weekly / Monthly — self-configurable | |
Warning Signs
Recognize the Signs of a Gaming Problem
Ask yourself the following questions. If two or more answers are "yes", consider seeking help.
- Am I spending money beyond my budget on gaming?
- After losing in a game, am I trying to "win it back" by spending more money?
- Is gaming taking time away from my family or work?
- Am I hiding how much I am playing from the people close to me?
- Do I feel restless or irritable when I cannot play?
- Am I playing with borrowed money or by breaking into my savings?
- Even when I want to stop, am I unable to?
Healthy Gaming Tips
Best Practices for Staying Safe
- Set a budget before you start playing and stay within that limit.
- Gaming is for entertainment only — never think of it as a way to earn income.
- Take regular breaks and do not play beyond a set amount of time each day.
- Avoid playing when you are under stress or feeling low.
- Never place a large bet in anger after a loss.
- Spend time on other hobbies and social activities beyond gaming.
- Never play with borrowed or loaned money.
Step by Step
How to Use the Protection Tools?
After logging in to your pu99 account, you can activate these protection tools very easily.
Log In to Your Account
Log in to pu99 with your username and password and go to account settings.
Open the Responsible Gaming Section
From the account menu, go to the "Responsible Gaming" section.
Select Limits and Tools
Deposit limit, session limit, time-out, or self-exclusion — choose whichever option you need.
Confirm and Save
Confirm the selected limit or tool. The change will take effect immediately.
If you have any trouble using the tools, contact our live chat support.
Bonus Awareness
Learn About Bonuses and Wagering
pu99's welcome bonus is a 100% bonus on the first deposit up to ৳5,000. The wagering requirement for this bonus is 25 times (25x). Read the full terms carefully before accepting any bonus.
Remember, bonuses make gaming more attractive — but they are not a guaranteed way to earn money. Avoid playing beyond your budget for the sake of a bonus. You also have the right to decline a bonus to ensure responsible gaming.
VIP Program
VIP Cashback and Safe Benefits
pu99's VIP program has three tiers — each tier offers weekly cashback:
Get Help
Get Help with Gaming Problems
The pu99 Support Team is Always by Your Side
If you are struggling with gaming addiction or need self-exclusion, contact our 24/7 live chat support in Bengali. Our trained support team will help you with complete confidentiality.
You can also reach us by email: [email protected]
Service hours: 7 days a week, 24 hours a day — Bangladesh Standard Time (BST, UTC+6)
Common Questions
Frequently Asked Questions About Responsible Gaming
Find answers here to questions you may have about responsible gaming.
Enjoy Safe and Enjoyable Gaming at pu99
Play responsibly, stay within your limits, and enjoy gaming as entertainment. Cricket betting, slots, or live casino — everything at pu99 is available in a safe environment.