pu99's Privacy Policy

pu99 ("we", "our", or "the platform") is an online casino and sports betting platform in Bangladesh. This privacy policy ("policy") applies to the pu99.cam website and all related services.

This policy describes how we collect your personal information, the purposes for which we use it, how long we retain it, and the circumstances under which we may share it with third parties. By using our platform, you agree to the terms of this policy.

Our platform is intended solely for individuals aged 21 (twenty-one) years or older. If you do not meet this age requirement, please refrain from using the site.

If anything in this policy is unclear while reading, or if you have any questions, please contact us. Our support team is available 24/7 to assist you in Bengali.

When registering an account and using services on pu99, we collect various types of information. This information comes from two main sources: information provided directly by you, and information collected automatically.

2.1 Information Collected Directly from You

The following information is collected for registration and account management:

• Full name and date of birth
• Email address and contact details
• Residential address
• National ID card or passport number (for identity verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay number; bank account details
• Any messages or information provided when contacting us

2.2 Automatically Collected Information

When you visit our website or use the platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of visit
• Pages visited and click patterns
• Gaming activity and betting history
• Deposit and withdrawal transaction records

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may at times verify information through trusted third-party service providers. In such cases, only the information necessary to confirm identity is used.

We use the information we collect for the following legitimate purposes:

• Account Management: To create, verify, and maintain your pu99 account.
• Service Delivery: To provide gaming services, cricket betting, casino games, and other entertainment features.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer Support: To resolve your issues and manage 24/7 live chat support.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Bonuses and Promotional Offers: To send you applicable bonuses and offers (you may request to opt out of these at any time).
• Responsible Gaming: To identify the risk of excessive gambling and provide relevant support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytical purposes to improve our platform, design, and user experience.

We never use your information for excessive or irrelevant purposes. If we need to use your information for any new purpose, we will notify you in advance.

Protecting your personal information is our highest priority. pu99 uses SSL encryption technology to keep all data transmissions secure.

4.1 Technical Security Measures

• 256-bit SSL encryption is used for all data in transit.
• Stored data is kept in encrypted databases.
• Regular security audits are conducted.
• Firewall and anti-fraud systems remain active at all times.
• Two-factor authentication is available.

4.2 Administrative Security Measures

• Only authorized staff have access to the information they need.
• All staff are trained on privacy and security.
• Data access is regularly reviewed and updated.

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations. Once the required period has elapsed, information is securely deleted.

However, we cannot guarantee that any system is completely secure. Should a security breach occur, we will notify you as quickly as possible and take the necessary steps.

pu99 does not sell your personal information. However, we may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

We work with certain trusted third-party service providers to operate our platform:

• Payment processing services — bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification and KYC service providers.
• Fraud prevention and risk assessment services.
• Game software providers — such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and others.
• IT infrastructure and cloud service providers.

All such partners are legally bound to keep your information confidential and to use it only for the agreed purposes.

5.2 Legal Obligations

In the case of a court order, government directive, or other legal obligation, we may be required to share relevant information with the appropriate authorities.

5.3 Business Transfers

In the event of a business merger or acquisition, information may be transferred. In such circumstances, we will notify you in advance and this policy will continue to apply.

pu99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for the core operation of the site — login sessions, security protection.
• Performance Cookies: For monitoring site speed and functionality — user statistics, error identification.
• Functionality Cookies: To remember your preferences — language selection, display settings.
• Analytical Cookies: To analyze user behavior and improve the platform.

6.2 Cookie Controls

You can disable cookies in your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.

You have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we collect and use about you.
• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails or messages at any time.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible, generally within 30 days.

pu99's services are intended solely for individuals aged 21 (twenty-one) years or older. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a user is under 21 years of age, their account will be closed immediately and the information collected will be deleted.

We ask parents and guardians — please monitor your child's internet use and prevent their access to online gambling sites. To learn more about responsible gaming, visit our Responsible Gaming page.

We may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By requesting a review of the new policy at login where necessary.

Continued use of pu99 after changes are published will be taken as your consent to the updated policy. We encourage you to visit this page regularly.

If you object to any changes, please write to [email protected] or let us know directly via live chat.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

We typically respond to all privacy-related requests within 3 business days. For complex matters, it may take up to 30 days. We carefully consider each request and respect your right to privacy.